kazu | 2021-12-01 03:45:35 UTC | #1
Hi,
[Background] CustomerCare replied that Call.PositionInQueue needs to determine if the value is NOT_SET.
[Question] If the value of Call.PositionInQueue is NOT_SET, set the value to "false", otherwise compare it with "Call.PositionInQueue ! = 0". Is it correct to understand that the equation to make the above work is as follows?
If(IsNotSetOrEmpty(Call.PositionInQueue),false,Call.PositionInQueue != 0)
Kind Regards kazu
Jerome.Saint-Marc | 2021-12-01 09:49:39 UTC | #2
Hello,
Yes, your equation is ok/correct.
You could also use the following equation which would work as well: If(IsNotSetOrEmpty(Call.PositionInQueue) or Call.PositionInQueue < 1,false,true)
Regards,
kazu | 2021-12-02 02:22:04 UTC | #3
Hello,
Thanks for the answer!
Kind Regards kazu
system | 2022-01-02 02:22:29 UTC | #4
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