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  • 1.  HRIS Time-off Integration - Error handling

    Posted 08-27-2024 10:55
    No replies, thread closed.

    I was hoping to get some insight into how the WFM - HRIS Time-off integration works with error handling. I had a call today with a customer that is looking to implement this and some points that came up are:

    1) What happens if a request is submitted or cancelled in Genesys, but the integration to add/remove the request to the HRIS fails?

    2) If the integration to get a user's balance fails, can they still submit a time-off request? If the balance can't be retrieved does the request automatically get approved/rejected? A major concern from this is if a user's balance can't be retrieved, they could potentially have a request auto-approved despite not having sufficient balance to fulfill the request.


    #API/Integrations

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    James Foster
    Connect Managed Services (UK) Limited
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  • 2.  RE: HRIS Time-off Integration - Error handling
    Best Answer

    Posted 08-28-2024 04:03
    No replies, thread closed.

    Hi James,

    As the HRIS Integration is a blueprint, I would recommending asking these question in the https://developer.genesys.cloud/forum/ as per the Blueprint FAQ as the relevant development team should be able to help answer these questions.




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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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