Genesys Cloud - Main

 View Only


Discussion Thread View

I am not able to see quality summary and transcript, just info "Data not available" and "The transcript exceeds the supported size limit. Contact support for assistance." What is the size limit? How to check transcript for such emails?

  • 1.  I am not able to see quality summary and transcript, just info "Data not available" and "The transcript exceeds the supported size limit. Contact support for assistance." What is the size limit? How to check transcript for such emails?

    Posted 23 days ago

    Hi,

    Just a question regarding email interaction,

    I am not able to see quality summary and transcript, just info "Data not available" and  "The transcript exceeds the supported size limit. Contact support for assistance." What is the size limit? How to check transcript for such emails?


    #Unsure/Other

    ------------------------------
    Jason Botea
    Elanco US Inc.
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources