Genesys Cloud - Developer Community!

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

I created a tool to send Slack alerts when flows change

  • 1.  I created a tool to send Slack alerts when flows change

    Posted 06-11-2025 07:21
    Edited by Lucas Woodward 06-11-2025 07:21

    I've just written a newsletter post sharing a tool I created to notify people on Slack when an Architect Flow is published:

    https://makingchatbots.com/p/slack-alerts-for-genesys-cloud-flow

    The solution relies on AWS EventBridge Integration and the `v2.flow.{id}` topic. It's thanks to these that it's such a simple setup.

     There are three stages:

    1. Amazon EventBridge Integration used to trigger a Lambda when flows in Genesys Cloud are updated

    2. Triggered Lambda uses details in the event to create a Slack message

    3. Lambda calls Slack Webhook URL to send the message

    The diagram below shows the architecture:

    In the article I share the code to be able to set it up yourself. Hopefully someone finds it useful?


    #Architect
    #CXasCode
    #Integrations
    #PlatformAPI

    ------------------------------
    Lucas Woodward
    OVO Energy Ltd

    https://www.linkedin.com/in/lucas-woodward-the-dev
    ------------------------------



Related Content