Certification and Training

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  • 1.  I don't know where to start, please help me.

    Posted 01-27-2023 14:16
    Hello Community,

    I'm very interested in getting a professional/specialist certification, so I went to beyond and started looking for the different options.   Now I am confused because I first found a Workforce Specialist certification test, but that is not an option under the Beyond Certification Catalog.   Is it now covered by the Genesys Cloud CX Certified Professional – Consolidated Exam (GCP-GCX)? I look into it, but it doesn't say anything about workforce management. 

    If someone please can help me with some guidance, I will be forever grateful.
    #Certification

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    Rita Gascot
    State of Florida - Department of Revenue
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  • 2.  RE: I don't know where to start, please help me.

    GENESYS
    Posted 01-27-2023 15:31
    Hi Rita! Thanks for reaching out - happy to help!

    If your goal is to achieve the Genesys Cloud CX Certified Professional certification, then you will want to start with these three courses: 


    After completing the GCP, then you can choose from several of the specialist certifications seen in the screenshot below and available at the bottom of this page.

    Let me know if you have any more questions!
    -Jeff

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    Jeff Ritter
    Genesys - Employees
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  • 3.  RE: I don't know where to start, please help me.

    Posted 02-03-2023 13:33
    Thank you very much, that is very helpful.

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    Rita Gascot
    State of Florida - Department of Revenue
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