Genesys Cloud - Main

Hello,

using a data table to collect input on IVR (ani, date of call inbound and digits entered by dtmf after selecting an entry on svi), does each entry on svi have a specific id, for example a conversation id like for interactions (voice or other)?  

I don't see any trace via the API  get api/v2/analytics/conversations/details

Thanks

Hello, 

I don't really get your point here. If you're in IVR, you already got a conversation id using Call.ConversationId.

Unless you use set Participant block to store data as participant data, you won't see trace in api/v2/analytics/conversations/details.

What do you want to achieve here ?

Hello,

using a data table to collect input on IVR (ani, date of call inbound and digits entered by dtmf after selecting an entry on svi), does each entry on svi have a specific id, for example a conversation id like for interactions (voice or other)?  

I don't see any trace via the API  get api/v2/analytics/conversations/details

Thanks

I think what @Rihab BEN MALEK want to archive is to get through api, the collected input made by the caller, perhaps to build a navigation map or for troubleshooting.

So far, I dont kown ani API capable of get this. The most near feature, is activate in your org "Execution history" to see how a caller do in the flow.

Regards,

sg

Hello, 

I don't really get your point here. If you're in IVR, you already got a conversation id using Call.ConversationId.

Unless you use set Participant block to store data as participant data, you won't see trace in api/v2/analytics/conversations/details.

What do you want to achieve here ?

Hello,

using a data table to collect input on IVR (ani, date of call inbound and digits entered by dtmf after selecting an entry on svi), does each entry on svi have a specific id, for example a conversation id like for interactions (voice or other)?  

I don't see any trace via the API  get api/v2/analytics/conversations/details

Thanks