Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Ideas for Auditing Emergency Address submission

    Posted 06-24-2022 09:57
    In the spirit of "making our best effort" to follow the Kari's Law and Ray Baum's Act statutes, we were hoping to get any feedback from the community to see how you have handled getting users to fill their emergency address field. We can send all the communications and say its required from a legal standpoint, but right now, there doesn't seem to be any way to really audit that information via API pull or confirm listings 1 by 1 in user's profiles. Just trying to get a sense of how others are handling this or if the consensus is that providing the information and steps to complete is basically the best we have right now. TIA
    #SystemAdministration

    ------------------------------
    Trevor Hervey
    IGS Energy
    ------------------------------


  • 2.  RE: Ideas for Auditing Emergency Address submission

    Posted 07-28-2022 23:18
    I would suggest running the CLI command with gc users list and then filter for the Emergency Address to find the ones that do have it set.  Maybe a reverse filter can be used with jq to get the results you need.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Ideas for Auditing Emergency Address submission

    Posted 05-02-2023 15:14

    Hi @Robert Wakefield-Carl ,
    I tried using the CLI, even with some expand options, and can't find the Emergency Address, or any reference to it.  Is it available with gc users list?



    ------------------------------
    Chad Markle
    Magellan Health Inc.
    ------------------------------



  • 4.  RE: Ideas for Auditing Emergency Address submission

    Posted 05-02-2023 15:45

    You won't see the address only that it is set.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: Ideas for Auditing Emergency Address submission

    Posted 05-02-2023 16:33

    Robert,
    I'm probably just missing it, but I don't see anything that seems to relate to the Emergency Address.  Do you know the name of the node/key that contains that info?

    Thanks,
    Chad



    ------------------------------
    Chad Markle
    Magellan Health Inc.
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources