Genesys Cloud - Main

Hi,

I don't know if this information is already out there, but if it is, I can't find it.

We regularly see Ideas on the Aha site changing status, and we either get excited by apparent progress, or disappointed that an idea is apparently being shelved. But we don't actually know if that is the case!

For example, does "Initial Triage" come before or after "PM Review"? And where does that fit in relation to "Community Feedback Requested"? Is there a simple (!) flowchart anywhere that shows the progression of statuses so we can be more accurately excited or outraged?

Thank you.

Hi Paul,

You can find a list of the statuses in the Product Ideas Lab here which are in order of how they progress as the idea moves through the lifecycle.

Hi,

I don't know if this information is already out there, but if it is, I can't find it.

We regularly see Ideas on the Aha site changing status, and we either get excited by apparent progress, or disappointed that an idea is apparently being shelved. But we don't actually know if that is the case!

For example, does "Initial Triage" come before or after "PM Review"? And where does that fit in relation to "Community Feedback Requested"? Is there a simple (!) flowchart anywhere that shows the progression of statuses so we can be more accurately excited or outraged?

Thank you.

Thank you!

With respect, it seems that not only do some ideas appear to go "backwards" but also many of those Timeline Estimates are wildly inaccurate when it comes to reality. We regularly see Ideas (just look through many of the community threads, or the Ideas themselves) which garner many votes, yet sometimes go well over a year without an update. This is especially true of the earlier statuses.

This will help me (and, no doubt others) to catch when these things happen.

Hi Paul,

You can find a list of the statuses in the Product Ideas Lab here which are in order of how they progress as the idea moves through the lifecycle.

Hi,

I don't know if this information is already out there, but if it is, I can't find it.

We regularly see Ideas on the Aha site changing status, and we either get excited by apparent progress, or disappointed that an idea is apparently being shelved. But we don't actually know if that is the case!

For example, does "Initial Triage" come before or after "PM Review"? And where does that fit in relation to "Community Feedback Requested"? Is there a simple (!) flowchart anywhere that shows the progression of statuses so we can be more accurately excited or outraged?

Thank you.

I think a good example of the lack of transparency is WEM-I-335, this idea has been open since Apr 2018, almost 6 years. It's been in an accepted status for years. Has been Under PM Review for a while. Has been promised that it was going to be delivered for years but we never get any updates on it. Hard to believe a feature that most the WFM platforms figured out 15+ years ago still hasn't been implemented. 

Thank you!

With respect, it seems that not only do some ideas appear to go "backwards" but also many of those Timeline Estimates are wildly inaccurate when it comes to reality. We regularly see Ideas (just look through many of the community threads, or the Ideas themselves) which garner many votes, yet sometimes go well over a year without an update. This is especially true of the earlier statuses.

This will help me (and, no doubt others) to catch when these things happen.

Hi Paul,

You can find a list of the statuses in the Product Ideas Lab here which are in order of how they progress as the idea moves through the lifecycle.

Hi,

I don't know if this information is already out there, but if it is, I can't find it.

We regularly see Ideas on the Aha site changing status, and we either get excited by apparent progress, or disappointed that an idea is apparently being shelved. But we don't actually know if that is the case!

For example, does "Initial Triage" come before or after "PM Review"? And where does that fit in relation to "Community Feedback Requested"? Is there a simple (!) flowchart anywhere that shows the progression of statuses so we can be more accurately excited or outraged?

Thank you.

Hi Paul,

You can find a list of the statuses in the Product Ideas Lab here which are in order of how they progress as the idea moves through the lifecycle.

Hi,

I don't know if this information is already out there, but if it is, I can't find it.

We regularly see Ideas on the Aha site changing status, and we either get excited by apparent progress, or disappointed that an idea is apparently being shelved. But we don't actually know if that is the case!

For example, does "Initial Triage" come before or after "PM Review"? And where does that fit in relation to "Community Feedback Requested"? Is there a simple (!) flowchart anywhere that shows the progression of statuses so we can be more accurately excited or outraged?

Thank you.