Henry.Zambrano | 2022-05-04 17:05:08 UTC | #1
Hi, now it's possible to record the consult transfer conversation between 2 agents. If an agent needs to consult with another agent or specialist, they can place the customer on hold. Genesys Cloud plays hold music for the customer and starts a new recording for the consult conversation. Is it possible to identify what recordings are consult transfer recordings using the API?
Thanks.
system | 2022-06-04 17:05:51 UTC | #2
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