I don't know if I'm missing a feature/setting, but I'm wondering if there's a way to identify all the people on a conference call when calling several people from a queue. We found that if you're calling people with the same area code and the participants are not saved as contacts, it just shows a list of all the participants' locations. If the agent wants to remove someone from the call and the other participants both have the same area code, there's no way to identify who is being removed. Is there a way to change this? This is only an issue when calling from a queue, not from the phone module.  

Thanks!

Yes, that is a pain.  I added this idea for you to vote on:  https://genesyscloud.ideas.aha.io/ideas/CEV-I-590 

I don't know if I'm missing a feature/setting, but I'm wondering if there's a way to identify all the people on a conference call when calling several people from a queue. We found that if you're calling people with the same area code and the participants are not saved as contacts, it just shows a list of all the participants' locations. If the agent wants to remove someone from the call and the other participants both have the same area code, there's no way to identify who is being removed. Is there a way to change this? This is only an issue when calling from a queue, not from the phone module.  

Thanks!