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  • 1.  IDLE TIME

    Posted 08-05-2024 04:28
    No replies, thread closed.

    Hi everyone

    Do we have the possibility to get a report with idle time per queue?


    Thanks in advance


    #Reporting/Analytics

    ------------------------------
    ANA BELEN ALONSO VIDALES
    EOS Spain S.L.
    ------------------------------


  • 2.  RE: IDLE TIME
    Best Answer

    Posted 08-05-2024 10:19
    No replies, thread closed.

    Hello Ana Belen Alonso Vidales,

    We don't have a specific report for that since this is tied to agents metrics. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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