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iframe gone when changing tabs in Chrome

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  • 1.  iframe gone when changing tabs in Chrome

    Posted 12-01-2020 09:57
    No replies, thread closed.

    Hi,

    We have started seeing a problem in Genesys Cloud when an agent switches between tabs i Chrome. We have our CRM-system iframed in with the relevant customer information. Sometimes the agent also needs to check other systems that are not iframed in to purecloud and they switch around in the tabs. Last wednesday (25th of november) we started seeing this large globe where the CRM-system was.

    As a quick fix we have put in a button that just refreshes the iframe and the CRM-system is loaded in again. 

    We have 12 gigs of ram on the pc's and they only use around half.

    Anyone else seeing this behavior in chrome?


    #Integrations

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    Thomas Karlshoj
    HI3G Denmark ApS
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