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  • 1.  IMAP/SMTP Email Routing With O365

    Posted 02-13-2025 12:35
    No replies, thread closed.

    Has anyone gotten inbound emails to route into PureCloud successfully with IMAP and Outlook 365? We have setup our IMAP server in Intergrations and received a successful connection. I added the domain, the email address we are using, and the Domain Settings to use our custom IMAP server for inbound emails, set the routing to go to a queue. When sending an email, we see the email come into the Inbox, but it never routes to our queue. 


    #Routing(ACD/IVR)

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    Paul Bratset
    Senior Contact Center Engineer
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  • 2.  RE: IMAP/SMTP Email Routing With O365
    Best Answer

    Posted 02-14-2025 14:13
    No replies, thread closed.

    Hello Paul,

    You may want to recheck the inbound email flow settings and make sure that you've tested and saved your configuration. If you still are having issues with the emails routing through the queue, you may need to reach out to Customer Care to see why the inbound emails are not routing through the queue.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: IMAP/SMTP Email Routing With O365

    Posted 04-14-2025 08:44
    No replies, thread closed.

    Paul,

    Have you used basic authentication or Oauth?. It is for may knowledge. Not related to your issue.



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    Venkatachari Krishnamachari
    Tech Lead
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    Original Message


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