Genesys Cloud - Main

Hello everyone, 
when I import User prompts with csv files, the special characters (for example: è, à, é, ê ) are not imported correctly (I use the Text To Speech).

Instead of the character, I find the symbol "�" which is obviously not pronounced when the prompt is recited.
How can I get around this problem?

Thanks for the help,

Serena

Hi Serena,
does the csv file meets the UTF-8 format? For a test upload a sample to google sheets and export the csv from there. If the import works properly, than your problem is utf-8 related.
Best regards

Christoph

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Christoph Domaschke
CRONBANK AG

Original Message:
Sent: 06-12-2023 05:31
From: Serena Spaccesi
Subject: Import CSV Prompt TTS with special characters

Hello everyone, 
when I import User prompts with csv files, the special characters (for example: è, à, é, ê ) are not imported correctly (I use the Text To Speech).

Instead of the character, I find the symbol "�" which is obviously not pronounced when the prompt is recited.
How can I get around this problem?

Thanks for the help,

Serena

#ArchitectureandDesign
#DigitalChannels
#Implementation
#PlatformAdministration
#Roadmap/NewFeatures
#Routing(ACD/IVR)
#Telephony
#Unsure/Other

------------------------------
Serena Spaccesi
Indra Italia spa
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Hello everyone, 
when I import User prompts with csv files, the special characters (for example: è, à, é, ê ) are not imported correctly (I use the Text To Speech).

Instead of the character, I find the symbol "�" which is obviously not pronounced when the prompt is recited.
How can I get around this problem?

Thanks for the help,

Serena

Please try saving the import csv file in CSV UTF-8 (Comma delimited) format.

Once done, retry the import.

Hello everyone, 
when I import User prompts with csv files, the special characters (for example: è, à, é, ê ) are not imported correctly (I use the Text To Speech).

Instead of the character, I find the symbol "�" which is obviously not pronounced when the prompt is recited.
How can I get around this problem?

Thanks for the help,

Serena

This article just mentions user import, but same concept:

https://help.mypurecloud.com/articles/create-a-csv-file-in-unicode-or-utf-8-format/

Please try saving the import csv file in CSV UTF-8 (Comma delimited) format.

Once done, retry the import.

Hello everyone, 
when I import User prompts with csv files, the special characters (for example: è, à, é, ê ) are not imported correctly (I use the Text To Speech).

Instead of the character, I find the symbol "�" which is obviously not pronounced when the prompt is recited.
How can I get around this problem?

Thanks for the help,

Serena

Wow, interesting and worth knowing in a lot of situations!

Who would've thought? A Micro$oft product not supporting / following standards.... </Sarcasm>

This article just mentions user import, but same concept:

https://help.mypurecloud.com/articles/create-a-csv-file-in-unicode-or-utf-8-format/

Please try saving the import csv file in CSV UTF-8 (Comma delimited) format.

Once done, retry the import.

Hello everyone, 
when I import User prompts with csv files, the special characters (for example: è, à, é, ê ) are not imported correctly (I use the Text To Speech).

Instead of the character, I find the symbol "�" which is obviously not pronounced when the prompt is recited.
How can I get around this problem?

Thanks for the help,

Serena

Please try saving the import csv file in CSV UTF-8 (Comma delimited) format.

Once done, retry the import.

Hello everyone, 
when I import User prompts with csv files, the special characters (for example: è, à, é, ê ) are not imported correctly (I use the Text To Speech).

Instead of the character, I find the symbol "�" which is obviously not pronounced when the prompt is recited.
How can I get around this problem?

Thanks for the help,

Serena

I saved the CSV with TF8 format and it worked loading the special characters correctly! 

Sriram L Christoph Domaschke George Ganahl Thanks everyone for the help!

Grateful!

Sere

Please try saving the import csv file in CSV UTF-8 (Comma delimited) format.

Once done, retry the import.

Hello everyone, 
when I import User prompts with csv files, the special characters (for example: è, à, é, ê ) are not imported correctly (I use the Text To Speech).

Instead of the character, I find the symbol "�" which is obviously not pronounced when the prompt is recited.
How can I get around this problem?

Thanks for the help,

Serena

Hurrah!

I saved the CSV with TF8 format and it worked loading the special characters correctly! 

Sriram L Christoph Domaschke George Ganahl Thanks everyone for the help!

Grateful!

Sere

Please try saving the import csv file in CSV UTF-8 (Comma delimited) format.

Once done, retry the import.

Hello everyone, 
when I import User prompts with csv files, the special characters (for example: è, à, é, ê ) are not imported correctly (I use the Text To Speech).

Instead of the character, I find the symbol "�" which is obviously not pronounced when the prompt is recited.
How can I get around this problem?

Thanks for the help,

Serena