Hello 

I have a recurring problem with a customer. Sometimes the agent cannot hang up the call. When he clicks the "hang up" button, nothing happens. He is forced to close and restart the browser.

Do you have an idea? Does the problem come from the genesys interface or the browser? How can I resolve this?

Thanks for your help

#Telephony #hang #UI 

Hi Catherine,

I recommend you see the logs console and network of the browser. There will be a response to the situation.

Test another browser too...

Att,