@Shenbagamoorthy B - "Send notification when exiting alarm" option, when checked, will send notifications when alerts goes into non-active state from the active state. I.e. when the alert condition is no longer true, the notification will be sent to indicate that the alert is exiting (the active state).
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Nikhil Ponnam
Principal Product Manager, Genesys Cloud CX
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Original Message:
Sent: 05-29-2023 14:48
From: Shenbagamoorthy B
Subject: In Alert Rule, What is the definition of Send notification when exiting alarm?
Hello Everyone,
I have created one Conversation metric rule with some conditions. In Notification, I have added Users for send email, Notification language and also
#ArchitectureandDesign
#Omni-ChannelDesktop/UserInterface
#Reporting/Analytics
#Routing(ACD/IVR)
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Regards,
Shenbagamoorthy B
TechLead
Pointel Inc.,
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