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In Digital Bot flow where the "Wait for Input" action is used, encountering an Error Event when no input is provided the second time this action is triggered

  • 1.  In Digital Bot flow where the "Wait for Input" action is used, encountering an Error Event when no input is provided the second time this action is triggered

    Posted 08-21-2025 00:45

    In Digital Bot flow, using "Jump to Reusable Task" Under User Input Settings. I have observed one thing about "Wait for input action" wherever I am using this action for 1st time when no input given it triggers the "No input Task (Which is Mapped Under User Input settings)" but 2nd time when no input given it doesn't trigger the "No input Task" and displays the Error Event message.

    And for Wait for Input Action I don't see any Max No Input and Max No matches Options to handle this.

    So, is it any limitation of "Wait for Input" task that it will only trigger no input behaviour only once?

    Please help me clarify this.


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Rawat Radhika
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  • 2.  RE: In Digital Bot flow where the "Wait for Input" action is used, encountering an Error Event when no input is provided the second time this action is triggered
    Best Answer

    Posted 08-21-2025 09:06

    Hi Rawat,

    According to Designate a reusable task when the digital bot does not detect a response from the customer, you should be able to configure "Max number of no input retries" before the Jump to Reusable task.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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