Filipe_Madelino | 2017-05-12 04:07:37 UTC | #1
Hi,
As anyone tried to use the debug capability on an Architect In Bound Call flow? This is done thru a SIP client...
But haven't found any documentation on how to set the SIP client to communicate with the Edge Server..... when on Architect you select the debug option it popups with the sip call details... which is OK... I try to use the SIP client and call to the specified address (using the primary Edge IP).... not luck...
I think there is extra steps to configure your SIP client properly... didn't find any on the pure cloud help...
So my question will be what is needed to configure on the PureCloud side and on the SIP client?
And what will be the best SIP client to use?
Thanks
Regards Filipe Madelino
tim.smith | 2017-05-12 14:27:55 UTC | #2
The PureCloud UI is changing the SIP dialstring if you have a space in it. In my case, my flow name was Queue 1. Architect gave me the address sip:Queue%201-debug@{edge_ip} for debugging. Looking at the dial request in the network console for the PureCloud UI, it's changing the dialstring to sip:Queue+1-debug@{edge_ip}, which gives me a fast busy because that's not a valid address on my edge. To work around this, use POST /api/v2/conversations/calls so you can send the dialstring with the %20 in it.
I'm passing along some feedback about this to hopefully get some improvements in these areas.
system | 2017-06-12 14:34:37 UTC | #3
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