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  • 1.  In Queue Message Flows - Accept input from user

    Posted 11 days ago

    Am I missing the function to ask for user input in an In Queue Messaging flow?  I only see 'send response', but no where to accept something from the user once they are in the In Queue Messaging flow.  This is causing an issue with the 'say stop to opt out' requirement. If they send stop while they are in queue, it doesn't appear that the flow would 'hear' it. Am I correct, or have I over looked something obvious?


    #DigitalChannels
    #Implementation
    #Routing(ACD/IVR)

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    Kellyn DuBois
    Lumen Technologies Service Group, LLC
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  • 2.  RE: In Queue Message Flows - Accept input from user

    GENESYS
    Posted 11 days ago

    Hi @Kellyn DuBois for any user input you always need to call a Bot Flow from within the In Queue Flow.



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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


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