Genesys Cloud - Main

Hi Community

Happy New Year !
in our customer center, supervisor active and inactive all agent status, but supervisor complain it took some time to do this work, because, for example, firstly they need to inactive agent A in Queue A, and then go the target Queue B to active this agent A, they wonder is there a interface that can manager all agent's activity status and can assign active status at the same time. 

in activate queue view only displayed my own activate status, 


Regards,
Zhang Chengcheng

#Omni-ChannelDesktop/UserInterface

------------------------------
chengcheng zhang
FIL Fund Services (Bermuda) Limited
------------------------------

You can start with this API:  https://developer.genesys.cloud/api/rest/v2/users/#put-api-v2-users--userId--routingstatus or use the CLI of gc users routing status update and feed in the users/status with a JSON file.  

Either way, you should be able to automate this process.

------------------------------
Robert Wakefield-Carl
TTEC Digital, LLC dba Avtex
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 01-03-2023 21:08
From: chengcheng zhang
Subject: inactive agent on queue

Hi Community

Happy New Year !
in our customer center, supervisor active and inactive all agent status, but supervisor complain it took some time to do this work, because, for example, firstly they need to inactive agent A in Queue A, and then go the target Queue B to active this agent A, they wonder is there a interface that can manager all agent's activity status and can assign active status at the same time.

in activate queue view only displayed my own activate status,

is there a view that display active status for all agents ? like below image, click pull down button, display all agents assigned to this queue, then supervisor can easily inactive agent A in this queue A and active agent A to queue B.

Regards,
Zhang Chengcheng

#Omni-ChannelDesktop/UserInterface

------------------------------
chengcheng zhang
FIL Fund Services (Bermuda) Limited
------------------------------

Hi Robert

thanks for your reply.
understood, it seems need some developers to do this work.

BTW, I based in Japan.

Regards,
Zhang Chengcheng

------------------------------
chengcheng zhang
FIL Fund Services (Bermuda) Limited
------------------------------

Original Message:
Sent: 01-08-2023 01:32
From: Robert Wakefield-Carl
Subject: inactive agent on queue

You can start with this API:  https://developer.genesys.cloud/api/rest/v2/users/#put-api-v2-users--userId--routingstatus or use the CLI of gc users routing status update and feed in the users/status with a JSON file.

Either way, you should be able to automate this process.

------------------------------
Robert Wakefield-Carl
TTEC Digital, LLC dba Avtex
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 01-03-2023 21:08
From: chengcheng zhang
Subject: inactive agent on queue

Hi Community

Happy New Year !
in our customer center, supervisor active and inactive all agent status, but supervisor complain it took some time to do this work, because, for example, firstly they need to inactive agent A in Queue A, and then go the target Queue B to active this agent A, they wonder is there a interface that can manager all agent's activity status and can assign active status at the same time.

in activate queue view only displayed my own activate status,

is there a view that display active status for all agents ? like below image, click pull down button, display all agents assigned to this queue, then supervisor can easily inactive agent A in this queue A and active agent A to queue B.

Regards,
Zhang Chengcheng

#Omni-ChannelDesktop/UserInterface

------------------------------
chengcheng zhang
FIL Fund Services (Bermuda) Limited
------------------------------

BTW - how did a Chinese guy get a job in Bermuda?  Nice work!

------------------------------
Robert Wakefield-Carl
TTEC Digital, LLC dba Avtex
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 01-03-2023 21:08
From: chengcheng zhang
Subject: inactive agent on queue

Hi Community

Happy New Year !
in our customer center, supervisor active and inactive all agent status, but supervisor complain it took some time to do this work, because, for example, firstly they need to inactive agent A in Queue A, and then go the target Queue B to active this agent A, they wonder is there a interface that can manager all agent's activity status and can assign active status at the same time.

in activate queue view only displayed my own activate status,

is there a view that display active status for all agents ? like below image, click pull down button, display all agents assigned to this queue, then supervisor can easily inactive agent A in this queue A and active agent A to queue B.

Regards,
Zhang Chengcheng

#Omni-ChannelDesktop/UserInterface

------------------------------
chengcheng zhang
FIL Fund Services (Bermuda) Limited
------------------------------