Legacy Dev Forum Posts

saravanandvs | 2022-09-12 04:55:22 UTC | #1

Hi Team,

How to get, How many calls connect Inbound call flow to agent in Interaction monthly wise.

jacobshaw | 2022-09-12 17:58:04 UTC | #2

Hi @saravanandvs You can use a Conversation details query using the POST /api/v2/analytics/conversations/details/query resource with a request body along the lines of:

{
 "interval": "2022-08-13T04:00:00.000Z/2022-09-13T04:00:00.000Z",
 "order": "asc",
 "orderBy": "conversationStart",
 "paging": {
  "pageSize": 100,
  "pageNumber": 1
 },
 "segmentFilters": [
  {
   "type": "or",
   "predicates": [
    {
     "type": "dimension",
     "dimension": "userId",
     "operator": "matches",
     "value": "[agent-user-id]"
    },
    {
     "type": "dimension",
     "dimension": "flowId",
     "operator": "matches",
     "value": "[inbound-flow-id]"
    }
   ]
  }
 ]
}

And then read the field "totalHits" from the response

saravanandvs | 2022-09-13 06:24:37 UTC | #3

Thanks @jacobshaw for quick reply.

Actually I need to see the report in Interaction data. Any Possible without api.

jacobshaw | 2022-09-13 12:53:41 UTC | #4

I'm not aware of a way, but this forum is geared towards API and development more than core product knowledge, so you may get a better answer at the Genesys Community Forum

saravanandvs | 2022-09-14 11:07:02 UTC | #5

Thanks @jacobshaw for your support.

John_Carnell | 2022-09-16 12:36:34 UTC | #6

This post was migrated from the old Developer Forum.

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