AshaIT | 2022-05-19 14:52:50 UTC | #1
Hi
I need to create a inbound call flow in architect which checks for Schedule( Open, Closed, Holiday) and then go to Business hours(open) Menu and play a greeting and 1. route call to queue 2. Transfer to main IVR.
For closed, Holiday and emer play audio.
I know we can make a Schedule group and specify time and date for closed/holiday. How do I call schedule into my main IVR /Call flow ?
Also I need help to create a sub menu.
A similar Architect flow with visual will be appreciated. Thanks for any help.
anon99530797 | 2022-06-02 17:23:30 UTC | #2
Hi AshaIT,
For checking a schedule, you can use the Evaluate Schedule or Evaluate Schedule Group action (located under the "Logical" category in the Toolbox). You need to be in a Task or State to be able to see those actions in the Toolbox.
For creating a sub-menu, you can use the Menu action from the Toolbox and drag it underneath another menu. You need to have a Menu selected to be able to see the Menu action in the Toolbox.
Thanks, Scott
system | 2022-07-03 17:24:07 UTC | #3
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