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Inbound Calls are not recorded

  • 1.  Inbound Calls are not recorded

    Posted 06-05-2025 19:22

    Anusha_G | 2022-05-31 15:13:21 UTC | #1

    Hi team ,

    We need to enable the Inbound Call Recordings based on Customer Interest

    We have enabled the Configuration under Trunk Level

    1. Trunk -- > Media -- > Recording -> Enable Line Recording toggle bar & compliance-- >Consent Required is enabled

    In the Architect we have used Enable Participant record node to record the call

    But when we call the Call flow, call is not recorded .

    Have we missed any other configuration under trunk level

    John_Carnell | 2022-05-31 15:20:19 UTC | #2

    Hi Anusha,

    Thanks for reaching out to us. This forum is to answer questions around our APIs and developer tools. I think you want to post your question over to our Genesys Community Forum as you will be more likely to get a better answer in this forum.

    Thanks, John Carnell Manager, Developer Engagement

    Jerome.Saint-Marc | 2022-05-31 15:27:06 UTC | #3

    You also need to create a Recording Policy.

    Regards,

    system | 2022-07-01 15:27:50 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14945



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