Hi. We added in our script the DNIS number that the customer used to dial and we have over 50 numbers.
We listed all our numbers in table for our inbound script and was wondering if there is a better, more prominent way our agent can see the DNIS number to match it to the line they dialed.
We have different services for different lines so I would them to easily distinguish among them.
Thank you!
#Omni-ChannelDesktop/UserInterface#Outbound#Routing(ACD/IVR)------------------------------
LY LIM
Cardinal Health 5, LLC
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