Anton_Vroon | 2022-01-31 02:31:08 UTC | #1
I have noticed a Session.Priority variable in the Inbound Flow (InQ now has Call.Priority) But can't find anything in the documentation. Can I assume it is equivalent to Call.Priority?
Can I set/update this variable throughout my inbound flows instead of tracking theses changes as a participant data kvp. If I do, do I need to set my Transfer to ACD priority to Session.Priority?
https://help.mypurecloud.com/articles/architect-default-variables/
system | 2022-03-03 02:31:57 UTC | #2
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