Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Inbound Message Flow

    Posted 10-06-2021 17:55
    No replies, thread closed.
    Hello All,

    I am working on a message flow for our VIP's. I want to be able to flow out of the Message flow into a group to use voice incase no one answers the SMS. However, the only option I see is transfer to ACD. Just want to make sure I am not missing anything. Thanks.
    #ArchitectureandDesign

    ------------------------------
    Matthew Raleigh
    Broker Solutions, Inc. DBA New American Funding
    ------------------------------


Related Content