Sara_He | 2021-07-13 04:24:41 UTC | #1
Hi
I recently found in the response of conversations aggregates query, the format of metric is different. For example below response, the tWait sum is in scientific format, however same value in tAcd is in the usual integer format. Is it supposed to be like that, or there's an option to not use scientific notation or that's a bug that Genesys can fix?
Thank you.
API: https://api.mypurecloud.com.au/api/v2/analytics/conversations/aggregates/query
Response: { "group": { "direction": "inbound", "divisionId": "6ab235db-306c-4abf-840d-6168f29d0eba", "mediaType": "voice", "queueId": "50f496a8-e994-40d1-aa9d-66f0bd3097dc" }, "data": [{ "interval": "2021-07-12T14:00:00.000Z/2021-07-13T14:00:00.000Z", "metrics": [{ "metric": "nError", "stats": { "count": 5 } }, { "metric": "nOffered", "stats": { "count": 72 } }, { "metric": "nOverSla", "stats": { "count": 40 } }, { "metric": "tAbandon", "stats": { "max": 236814, "min": 1051, "count": 13, "sum": 1406904 } }, { "metric": "tAcd", "stats": { "max": 453782, "min": 1051, "count": 72, "sum": 10096600 } }, { "metric": "tWait", "stats": { "max": 453782.0, "min": 1051.0, "count": 72, "sum": 1.00966E+7 } } ] } ] }
anon11147534 | 2021-07-13 16:09:30 UTC | #2
Hi,
It appears to be a bug in the API. The analytics team are currently looking into it.
A fix should be released in the next few days or weeks. Thanks for reporting it.
system | 2021-08-12 16:15:13 UTC | #3
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