Genesys Cloud - Main

Hello,
We have a setup where due to Dubai Telco restriction, we have calls passing through Frankfurt to Dubai.
Looking at the number as an international number (with German country code +49), the called party (+971xx from Dubai basically) assumes it's a spam call & this way some of the calls go unanswered. The expectation is to display the calling number as +971 Dubai number.

There was a recommendation to use prioritized caller ID method, that did not work.
Setting up a CLI on queue level did not help either.
Do we have any suggestions?

 

#Outbound

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Simran Bedi
Cognizant Technology Solutions India Private Limited
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Hi @Simran Bedi - your question has an answer on the newest Q&A Show episode at minute mark 23:53. Hope this helps! 

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Nicole Milliken
Genesys - Employees
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Original Message:
Sent: 04-25-2023 23:23
From: Simran Bedi
Subject: Incorrect CLI display issue

Hello,
We have a setup where due to Dubai Telco restriction, we have calls passing through Frankfurt to Dubai.
Looking at the number as an international number (with German country code +49), the called party (+971xx from Dubai basically) assumes it's a spam call & this way some of the calls go unanswered. The expectation is to display the calling number as +971 Dubai number.

There was a recommendation to use prioritized caller ID method, that did not work.
Setting up a CLI on queue level did not help either.
Do we have any suggestions?

 

#Outbound

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Simran Bedi
Cognizant Technology Solutions India Private Limited
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