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Industry Standard Call Service Level
LY LIM
11-19-2020 14:26
Does anyone have common abandon % standard for industry standards? #Connect with a Customer (NEW) ------------------------------ ...
Penny Petrie
11-20-2020 13:06
We use 5% for most clients and 10% for a few. I ------------------------------ Penny Petrie Camis ...
Thread closed by the administrator, not accepting new replies.
1.
Industry Standard Call Service Level
Like
LY LIM
Posted 11-19-2020 14:26
No replies, thread closed.
Does anyone have common abandon % standard for industry standards?
#Connect with a Customer (NEW)
------------------------------
Ly Lim
Cardinal Health 5, LLC
------------------------------
2.
RE: Industry Standard Call Service Level
Like
Penny Petrie
Posted 11-20-2020 13:06
No replies, thread closed.
We use 5% for most clients and 10% for a few. I
------------------------------
Penny Petrie
Camis Inc
------------------------------
Original Message
Original Message:
Sent: 11-19-2020 14:25
From: Ly Lim
Subject: Industry Standard Call Service Level
Does anyone have common abandon % standard for industry standards?
#Connect with a Customer (NEW)
------------------------------
Ly Lim
Cardinal Health 5, LLC
------------------------------
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