Stefan_Eyckmans | 2020-02-17 16:23:18 UTC | #1
Hi,
We are seeing an infitine wrapup time for Emailsn where for calls there is only 30seconds (this was configured for us by consultant). According to consultant for mails this cannot be done for mails (what I can also see on the queue settings).
is this by design for some reason? Could this still be implemented? As you can see on first screenshot we have now agents who are not on queue since they remain in wrap up. This is because our agents work 95% of the time in our own CRM program. I try to catch it there as much as possible, but it is not bulletproof.
tim.smith | 2020-02-18 15:48:17 UTC | #2
General PureCloud usage and configuration questions, like recommendations on queue configuration, are more appropriate for the PureCloud Community Forum. This forum is specific to customizations and API usage. Additionally, you can request new features and share your use case at https://purecloud.ideas.aha.io/ideas.
system | 2020-03-20 15:48:19 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 7144