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Hi.
We developed one apps in this section  and we create a new integration "Private Genesys Cloud Embeddable Framework".

We create this new integration, configured the name and include the file framework.js for our case.
In other site we use an i-frame using Genesys Cluoud and it is work!

I create this ticket for have information on Advanced Configuration because I would like to pass more configurations for can use in file framework.js for have many applications and using only file framework.js .

This is my example about Advanced Configuration where I would use. 

I found the documentation and it is not described how to import these configurations into your configuration.

There are only two row of texts:

It is possible having one example for get the variable "foo" in file framework.js ???

We can use this file, shared in FRAMEWORK.JS_ON_GITHUB,   as an example.
First I tried using the browser's "INSPECT" tool, I put the breakpoint in line 3 and I noticed that the "foo" variable is not passed.

This variable foo where it should be passed inside the script, it is possible for invoke it? HOW?

#Architecture and Design
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#Implementation
#API/Integrations
#Platform Administration

------------------------------
Mirko Cianfarani
Indra Italia spa
------------------------------

If you are trying to pass data in the variables to your CRM or application hosting the embeddable framework integration, you will need to modify the framework.js file to include the variables in the "customInteractionAttributes" part of the file. In the file you referenced above, the ones defined are below:

        customInteractionAttributes: ['PT_URLPop', 'PT_SearchValue', 'PT_TransferContext'],

Those variables are set using Set Participant Data in the architect flow. 

------------------------------
Charles Skowron

Original Message:
Sent: 01-29-2024 13:12
From: Mirko Cianfarani
Subject: Information from ADVANCED CONFIGURATION on Private Genesys Cloud Embeddable Framework (Embeddable Client)

Hi.
We developed one apps in this section  and we create a new integration "Private Genesys Cloud Embeddable Framework".

We create this new integration, configured the name and include the file framework.js for our case.
In other site we use an i-frame using Genesys Cluoud and it is work!

I create this ticket for have information on Advanced Configuration because I would like to pass more configurations for can use in file framework.js for have many applications and using only file framework.js .

This is my example about Advanced Configuration where I would use. 

I found the documentation and it is not described how to import these configurations into your configuration.

There are only two row of texts:

It is possible having one example for get the variable "foo" in file framework.js ???

We can use this file, shared in FRAMEWORK.JS_ON_GITHUB,   as an example.
First I tried using the browser's "INSPECT" tool, I put the breakpoint in line 3 and I noticed that the "foo" variable is not passed.

This variable foo where it should be passed inside the script, it is possible for invoke it? HOW?

#Architecture and Design
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#Implementation
#API/Integrations
#Platform Administration

------------------------------
Mirko Cianfarani
Indra Italia spa
------------------------------

Hi Charles.
Then these variables should arrive during the receiving event of a call or interaction.
Those I can read inside the function window.addEventListener("message", function(event) { 

I would like to configure some properties before the phone events.
I need it to configure some value inside the script.

Then the code source in the panel "Advanced configuration" where I can use? It is a JSON?

------------------------------
Mirko Cianfarani
Indra Italia spa

Original Message:
Sent: 01-30-2024 08:36
From: Charles Skowron
Subject: Information from ADVANCED CONFIGURATION on Private Genesys Cloud Embeddable Framework (Embeddable Client)

If you are trying to pass data in the variables to your CRM or application hosting the embeddable framework integration, you will need to modify the framework.js file to include the variables in the "customInteractionAttributes" part of the file. In the file you referenced above, the ones defined are below:

        customInteractionAttributes: ['PT_URLPop', 'PT_SearchValue', 'PT_TransferContext'],

Those variables are set using Set Participant Data in the architect flow. 

------------------------------
Charles Skowron

Original Message:
Sent: 01-29-2024 13:12
From: Mirko Cianfarani
Subject: Information from ADVANCED CONFIGURATION on Private Genesys Cloud Embeddable Framework (Embeddable Client)

Hi.
We developed one apps in this section  and we create a new integration "Private Genesys Cloud Embeddable Framework".

We create this new integration, configured the name and include the file framework.js for our case.
In other site we use an i-frame using Genesys Cluoud and it is work!

I create this ticket for have information on Advanced Configuration because I would like to pass more configurations for can use in file framework.js for have many applications and using only file framework.js .

This is my example about Advanced Configuration where I would use. 

I found the documentation and it is not described how to import these configurations into your configuration.

There are only two row of texts:

It is possible having one example for get the variable "foo" in file framework.js ???

We can use this file, shared in FRAMEWORK.JS_ON_GITHUB,   as an example.
First I tried using the browser's "INSPECT" tool, I put the breakpoint in line 3 and I noticed that the "foo" variable is not passed.

This variable foo where it should be passed inside the script, it is possible for invoke it? HOW?

#Architecture and Design
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#Implementation
#API/Integrations
#Platform Administration

------------------------------
Mirko Cianfarani
Indra Italia spa
------------------------------

Hi Mirko,

I'm afraid that at this time the Advanced Configuration is not utilized by the Embeddable Framework integration and isn't passed to the framework.js.  You will need to store initialization configuration in another place and load that when your integration loads to initialize your application.  However, I think using the Advanced Configuration for initialization is a good idea and you should open an Idea on the Genesys Cloud Ideas Portal for that: https://genesyscloud.ideas.aha.io/ideas

Thanks.

Hi Charles.
Then these variables should arrive during the receiving event of a call or interaction.
Those I can read inside the function window.addEventListener("message", function(event) { 

I would like to configure some properties before the phone events.
I need it to configure some value inside the script.

Then the code source in the panel "Advanced configuration" where I can use? It is a JSON?

------------------------------
Mirko Cianfarani
Indra Italia spa

Original Message:
Sent: 01-30-2024 08:36
From: Charles Skowron
Subject: Information from ADVANCED CONFIGURATION on Private Genesys Cloud Embeddable Framework (Embeddable Client)

If you are trying to pass data in the variables to your CRM or application hosting the embeddable framework integration, you will need to modify the framework.js file to include the variables in the "customInteractionAttributes" part of the file. In the file you referenced above, the ones defined are below:

        customInteractionAttributes: ['PT_URLPop', 'PT_SearchValue', 'PT_TransferContext'],

Those variables are set using Set Participant Data in the architect flow. 

------------------------------
Charles Skowron

Original Message:
Sent: 01-29-2024 13:12
From: Mirko Cianfarani
Subject: Information from ADVANCED CONFIGURATION on Private Genesys Cloud Embeddable Framework (Embeddable Client)

Hi.
We developed one apps in this section  and we create a new integration "Private Genesys Cloud Embeddable Framework".

We create this new integration, configured the name and include the file framework.js for our case.
In other site we use an i-frame using Genesys Cluoud and it is work!

I create this ticket for have information on Advanced Configuration because I would like to pass more configurations for can use in file framework.js for have many applications and using only file framework.js .

This is my example about Advanced Configuration where I would use. 

I found the documentation and it is not described how to import these configurations into your configuration.

There are only two row of texts:

It is possible having one example for get the variable "foo" in file framework.js ???

We can use this file, shared in FRAMEWORK.JS_ON_GITHUB,   as an example.
First I tried using the browser's "INSPECT" tool, I put the breakpoint in line 3 and I noticed that the "foo" variable is not passed.

This variable foo where it should be passed inside the script, it is possible for invoke it? HOW?

#Architecture and Design
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#Implementation
#API/Integrations
#Platform Administration

------------------------------
Mirko Cianfarani
Indra Italia spa
------------------------------

Hi Jim.
Thank for your response and actually it is correct "You will need to store initialization configuration in another place and load that when your integration loads to initialize your application".
I will do this procedure for my integration.

I'm just left to figure out who uses these "advanced configurations" and how they are used.
It is not clear in the documentation how and when it is used. 

Hi Mirko,

I'm afraid that at this time the Advanced Configuration is not utilized by the Embeddable Framework integration and isn't passed to the framework.js.  You will need to store initialization configuration in another place and load that when your integration loads to initialize your application.  However, I think using the Advanced Configuration for initialization is a good idea and you should open an Idea on the Genesys Cloud Ideas Portal for that: https://genesyscloud.ideas.aha.io/ideas

Thanks.

Hi Charles.
Then these variables should arrive during the receiving event of a call or interaction.
Those I can read inside the function window.addEventListener("message", function(event) { 

I would like to configure some properties before the phone events.
I need it to configure some value inside the script.

Then the code source in the panel "Advanced configuration" where I can use? It is a JSON?

------------------------------
Mirko Cianfarani
Indra Italia spa

Original Message:
Sent: 01-30-2024 08:36
From: Charles Skowron
Subject: Information from ADVANCED CONFIGURATION on Private Genesys Cloud Embeddable Framework (Embeddable Client)

If you are trying to pass data in the variables to your CRM or application hosting the embeddable framework integration, you will need to modify the framework.js file to include the variables in the "customInteractionAttributes" part of the file. In the file you referenced above, the ones defined are below:

        customInteractionAttributes: ['PT_URLPop', 'PT_SearchValue', 'PT_TransferContext'],

Those variables are set using Set Participant Data in the architect flow. 

------------------------------
Charles Skowron

Original Message:
Sent: 01-29-2024 13:12
From: Mirko Cianfarani
Subject: Information from ADVANCED CONFIGURATION on Private Genesys Cloud Embeddable Framework (Embeddable Client)

Hi.
We developed one apps in this section  and we create a new integration "Private Genesys Cloud Embeddable Framework".

We create this new integration, configured the name and include the file framework.js for our case.
In other site we use an i-frame using Genesys Cluoud and it is work!

I create this ticket for have information on Advanced Configuration because I would like to pass more configurations for can use in file framework.js for have many applications and using only file framework.js .

This is my example about Advanced Configuration where I would use. 

I found the documentation and it is not described how to import these configurations into your configuration.

There are only two row of texts:

It is possible having one example for get the variable "foo" in file framework.js ???

We can use this file, shared in FRAMEWORK.JS_ON_GITHUB,   as an example.
First I tried using the browser's "INSPECT" tool, I put the breakpoint in line 3 and I noticed that the "foo" variable is not passed.

This variable foo where it should be passed inside the script, it is possible for invoke it? HOW?

#Architecture and Design
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#Implementation
#API/Integrations
#Platform Administration

------------------------------
Mirko Cianfarani
Indra Italia spa
------------------------------