Hi, 

On the documentation we can see this. 

We have reviewed and at the same number we have this wrapup but on different days we have others.
Isn't this number supposed to "not exist" and the other dials should return the same wrapUp?

BR,

Hi Adrian,

We lack some details regarding the Org's Telephony configuration. Is it BYOC Cloud or GCV? The disposition codes should be consistent; however, this depends on the upstream carriers used when dialing attempts are made. I see from your screenshots that the response is ININ-OUTBOUND-NO-ANSWER on some days. 

Interestingly enough, both disposition codes have a conversation duration of 18 seconds (unless I misread it due to the screenshot size). Out of curiosity, what is the no-answer timeout configured for the corresponding campaign? The outgoing calls for an Unallocated number (sip:404) should fail faster, almost immediately. 

Also, please check this further with your Telephony vendor (BYOC Cloud) or open the case with Customer Care (GCV). 

Hi, 

On the documentation we can see this. 

We have reviewed and at the same number we have this wrapup but on different days we have others.
Isn't this number supposed to "not exist" and the other dials should return the same wrapUp?

BR,

Hi, Tatjana.

Now i'm using BYOC Cloud.

Yes, i have configured the No-Answer Timeout in 18 seconds.

The carrier is always the same, so I understand that I should always get the same response, right?

BR

Hi Adrian,

We lack some details regarding the Org's Telephony configuration. Is it BYOC Cloud or GCV? The disposition codes should be consistent; however, this depends on the upstream carriers used when dialing attempts are made. I see from your screenshots that the response is ININ-OUTBOUND-NO-ANSWER on some days. 

Interestingly enough, both disposition codes have a conversation duration of 18 seconds (unless I misread it due to the screenshot size). Out of curiosity, what is the no-answer timeout configured for the corresponding campaign? The outgoing calls for an Unallocated number (sip:404) should fail faster, almost immediately. 

Also, please check this further with your Telephony vendor (BYOC Cloud) or open the case with Customer Care (GCV). 

Hi, 

On the documentation we can see this. 

We have reviewed and at the same number we have this wrapup but on different days we have others.
Isn't this number supposed to "not exist" and the other dials should return the same wrapUp?

BR,