In the Genesys Open Messaging platform, for outbound webhook URL events,
based on the documentation I've reviewed, I see that we receive certain events - for example, a TypingStarted event when the agent is typing.
example below
{
"id": "<Messaging Platform Message ID>",
"channel": {
"id": "<Integration ID>",
"platform": "Open",
"type": "Private",
"to": {
"id": "messaging-user@externalservice.com"
},
"from": {
"nickname": "<Integration Name>",
"id": "<Integration ID>",
"idType": "Opaque"
},
"time": "2023-09-25T13:41:24.276Z",
"messageId": "<Messaging Platform Message ID>"
},
"type": "Event",
"events": [
{
"eventType": "Typing",
"typing": {
"type": "On",
"duration": 5000
}
}
],
"direction": "Outbound"
}
Is there any event type that indicates the agent has ended the chat or left the conversation?
If so, could you please provide an example of the outbound message format for that event?
Thank you!
#Architect#Integrations#PlatformAPI#Triggers#WebMessaging------------------------------
shravan das
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