Genesys Cloud - Main

Hello,All

I am currently using a translation service, so I do apologize for any grammatical, or translation errors. 
Also, please forgive me if this isn't the correct place to ask this question.

I would like to generate a report to check the usage status for each queue with the following requirements, but I'm unsure how to achieve step [2].

1. Open Analytics Workspace  
2. Display the number of users who were logged in for all queues that had inbound/outbound interactions the previous day  
3. Send the data from step [2] for the previous day via email every morning

Could you please let me know if there is a way to display the information in step [2]? 

Thank you very much for your assistance.  Best regards.

Hello Katsuya,

Your translation was perfect and I was able to follow along just fine. If you're looking for a list of agents who were logged in yesterday, you can do so  a few different ways.

If you click on Menu > Analytics > Analytics Workspace, this will take you to the Analytics Workspace where you can build your own reports.

By clicking on the + button in the top right, you can open a new tab. I would recommend that you click on the Agent Status option on the left. This will show you all of the agents in the org and the amount of time that they have spent in the different statuses throughout the day. From here you can change the date range at the top.

You can also click on the Export Arrow in the top right, in between the Save Icon and the Reset Arrow. This will allow you to choose a couple of different options for the export.

You can also set up a Scheduled Export using the following guide in the Resource Center.

Hello,All

I am currently using a translation service, so I do apologize for any grammatical, or translation errors. 
Also, please forgive me if this isn't the correct place to ask this question.

I would like to generate a report to check the usage status for each queue with the following requirements, but I'm unsure how to achieve step [2].

1. Open Analytics Workspace  
2. Display the number of users who were logged in for all queues that had inbound/outbound interactions the previous day  
3. Send the data from step [2] for the previous day via email every morning

Could you please let me know if there is a way to display the information in step [2]? 

Thank you very much for your assistance.  Best regards.

Thank you again for your detailed guidance - I truly appreciate it.

I wanted to clarify my original goal to make sure I'm on the right track:I'd like to check the number of agents who were logged in for each queue (all queues) on the previous day, and have this data sent via email every morning.

From your instructions, I was able to view the *Agent Status* report, which shows the time each agent spent in different statuses.  
However, I couldn't figure out how to see *which queues those agents were handling* or *how many agents were active per queue*.

Am I missing a step, or is this information available in a different report/view?  
For example:
- Is there a way to filter or group Agent Status by *queue*?
- Or should I be using a different report (eg:Queue Performance) instead?

Thank you for your continued support.
Best regards,  

Hello Katsuya,

Your translation was perfect and I was able to follow along just fine. If you're looking for a list of agents who were logged in yesterday, you can do so  a few different ways.

If you click on Menu > Analytics > Analytics Workspace, this will take you to the Analytics Workspace where you can build your own reports.

By clicking on the + button in the top right, you can open a new tab. I would recommend that you click on the Agent Status option on the left. This will show you all of the agents in the org and the amount of time that they have spent in the different statuses throughout the day. From here you can change the date range at the top.

You can also click on the Export Arrow in the top right, in between the Save Icon and the Reset Arrow. This will allow you to choose a couple of different options for the export.

You can also set up a Scheduled Export using the following guide in the Resource Center.

Hello,All

I am currently using a translation service, so I do apologize for any grammatical, or translation errors. 
Also, please forgive me if this isn't the correct place to ask this question.

I would like to generate a report to check the usage status for each queue with the following requirements, but I'm unsure how to achieve step [2].

1. Open Analytics Workspace  
2. Display the number of users who were logged in for all queues that had inbound/outbound interactions the previous day  
3. Send the data from step [2] for the previous day via email every morning

Could you please let me know if there is a way to display the information in step [2]? 

Thank you very much for your assistance.  Best regards.

Hi @Katsuya Yamasaki!

I created a separate Agent Status workspace (report) for each of the queues I want to monitor.  If I run them and have it exclude the blank rows, it will show me everyone that was logged in.  I do not know any way to get the information in a single report. 

Thank you again for your detailed guidance - I truly appreciate it.

I wanted to clarify my original goal to make sure I'm on the right track:I'd like to check the number of agents who were logged in for each queue (all queues) on the previous day, and have this data sent via email every morning.

From your instructions, I was able to view the *Agent Status* report, which shows the time each agent spent in different statuses.  
However, I couldn't figure out how to see *which queues those agents were handling* or *how many agents were active per queue*.

Am I missing a step, or is this information available in a different report/view?  
For example:
- Is there a way to filter or group Agent Status by *queue*?
- Or should I be using a different report (eg:Queue Performance) instead?

Thank you for your continued support.
Best regards,  

Hello Katsuya,

Your translation was perfect and I was able to follow along just fine. If you're looking for a list of agents who were logged in yesterday, you can do so  a few different ways.

If you click on Menu > Analytics > Analytics Workspace, this will take you to the Analytics Workspace where you can build your own reports.

By clicking on the + button in the top right, you can open a new tab. I would recommend that you click on the Agent Status option on the left. This will show you all of the agents in the org and the amount of time that they have spent in the different statuses throughout the day. From here you can change the date range at the top.

You can also click on the Export Arrow in the top right, in between the Save Icon and the Reset Arrow. This will allow you to choose a couple of different options for the export.

You can also set up a Scheduled Export using the following guide in the Resource Center.

Hello,All

I am currently using a translation service, so I do apologize for any grammatical, or translation errors. 
Also, please forgive me if this isn't the correct place to ask this question.

I would like to generate a report to check the usage status for each queue with the following requirements, but I'm unsure how to achieve step [2].

1. Open Analytics Workspace  
2. Display the number of users who were logged in for all queues that had inbound/outbound interactions the previous day  
3. Send the data from step [2] for the previous day via email every morning

Could you please let me know if there is a way to display the information in step [2]? 

Thank you very much for your assistance.  Best regards.