Genesys Cloud - Main

Hi, 

could you please help me to find the way to increase the speed of TTS messages in inbound flow. In bot flows we can use SSML, but is there similar thing for Inbound /Inqueue flows?

Thanks!

Not possible as SSML at this time, but here are two Ideas that are in upcoming developments for this: 

Allow SSML Tag support for Amazon Polly | Genesys Cloud Ideas Portal (aha.io) 

Configure SSML in call flows so BYOT TTS | Genesys Cloud Ideas Portal (aha.io)

For now, you have a variety of voices that have different pacing that makes it speak faster or slower.  For instance, Wavenet A and C are very different in their pacing.  

Hi, 

could you please help me to find the way to increase the speed of TTS messages in inbound flow. In bot flows we can use SSML, but is there similar thing for Inbound /Inqueue flows?

Thanks!