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  • 1.  Instructor Lead Training - not sure of why different time

    Posted 12 days ago

    I signed up for the Genesys CX: Routing and Analytics Instructor Lead training for Friday, April 26th, 2024 (American/Chicago) time frame.
    Today I got a reminder email about the course and it states the following:

    why is it 2:30am to 10am instead of the time for the other classes I registered for which is 9:30am to 5pm?

    If registered incorrectly, can this be changed in time for the me to take the course?


    #Training

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    Clayton Johnson
    MidAmerican Energy Company
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  • 2.  RE: Instructor Lead Training - not sure of why different time

    GENESYS
    Posted 2 days ago

    Hi Clayton, our sincere apologies we didn't reach out to you on time to get this resolved.

    For any questions related to your Learning Subscription, we encourage you to use our Support e-mail - beyond@genesys.com

    If you need any help getting enrolled in another training session (in case you missed the one on the 26th), please let me know and I can help you getting registered for another training session.

    Again, our apologies for the delayed response.



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    Rafael Marciano BELISRCIANO
    Genesys - Employees
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    Original Message


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