Hello,
There is an idea that is in development that would allow you to use ServiceNow or Salesforce as the source of your knowledge.
https://genesyscloud.ideas.aha.io/ideas/SSAKM-I-169
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 05-07-2024 10:54
From: Badreddine Bsibsi
Subject: Integrate a Salesforce knowledge base into the agent assist for Genesys cloud
Hello,
I found this link: https://github.com/MyPureCloud/purecloud-for-salesforce-einstein-example.
Does it discuss the feasibility of using Salesforce knowledge bases on the agent assist toolbar of Genesys Cloud?
My objectif is to find out if it's possible to integrate a Salesforce knowledge base into the agent assist component on Genesys Cloud.
#Integrations
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Badreddine Bsibsi
Orange SA
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