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  • 1.  Integrating Genesys Cloud with M365.

    Posted 04-25-2024 14:49
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    Is it possible to integrate Genesys Cloud with M365 using GRAPH protocol. Currently that is what we are using on premise.  Is IMAP Supported, if not is the only alternative for integration is to forward the emails from your server to Email Address Configured on the Genesys Cloud?


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    Rakesh Shringi
    The Capital Group Companies, Inc.
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  • 2.  RE: Integrating Genesys Cloud with M365.
    Best Answer

    Posted 04-25-2024 17:00
    No replies, thread closed.

    Currently, only SMTP is supported.  We should see by September or so IMAP for 0365.  This will allow direct pulling from the O365 mailbox and you can use the Genesys 3rd-party SMTP connector to send out through O365.  The only problem is that this only supports Agent emails and not notifications.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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