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Integration with SAP CRM 7.0 with IS-U

  • 1.  Integration with SAP CRM 7.0 with IS-U

    Posted 10-09-2025 16:51

    Hi community,

    We are working with an energy provider using SAP CRM 7.0 with IS-U and who recently deployed Genesys Cloud CX.

    I was curious to see if anyone in this community had experience with such SAP integration in combination with IS-U module. Also, considering that the customer is most likely to move to S/4HANA IS-U, I could be interested by such REX.

    I am interested in any kind of interaction and for any channel. My goal is to provide use cases to customer to enhance their customer and agent experience.

    Cheers

    Hugo


    #Integrations

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    Hugo LE GUERN,
    Senior Consultant EX & CX
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