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  • 1.  Intent Interaction Detail

    Posted 08-06-2024 07:09
    No replies, thread closed.

    Hi All

    I am wondering if anyone has identifed a method on Genesy Bot Optimization Dashboard of filtering Bot conversations speciifc to one intent.

    We are spending alot of time running through Utterance History List to identify conversations specific to an intent.

    Thanks

    Joanne


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Joanne Lang
    Eircom Ltd (operating as eir)
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  • 2.  RE: Intent Interaction Detail
    Best Answer

    Posted 08-06-2024 17:19
    No replies, thread closed.

    Hello Joanne,

    I do not believe we have the functionality currently in the production but I do see that there are several Ideas in the Product Ideas Lab that seem similar. If you don't see something that exactly matches what you're looking for, I would recommend that you submit an Idea and let me know which one you submit!

    https://genesyscloud.ideas.aha.io/ideas/search?query=intent+filter



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    Jason Kleitz
    Genesys - Employees
    ------------------------------

    Original Message


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