Hello,
We're beginning to experiment with using Intent Miner in our lab/sandbox environment in order to identify intents/phrases and build chat and voice bots. I'd like to import transcripts into the tool to be mined. The json example template (attached) shows how a chat transcript should be formatted for import but there isn't a call transcript template that I've found. Anyone done this or is there a Genesys resource that could provide clarity on how a voice transcript json should be formatted so we can import it? Thanks!
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Casey Ramirez
Humana Inc.
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