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  • 1.  Intent tracking dashboard

    Posted 14 hours ago

    We have recently started using co-pilot, and have made several intents to use. We use the Copilot dashboard and would like a way to add an intent widget or even have a standalone intent dashboard. Or is there a way to track the intents that I overlooked?


    #Reporting/Analytics

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    Cody Fowler
    Call Center rep
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  • 2.  RE: Intent tracking dashboard

    Posted 2 hours ago

    Hi Cody,  this doesn't seem possible within the UI currently and I would recommend adding it to the Genesys Cloud Product Ideas Lab



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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