Hello.
Question to Genesys and other community members:
Outside of Resource Center, is there a good training video or a webinar that goes more in depth on Interaction Categories building? This is a newer feature in our UI and I have created some test categories, but it does not seem to work anymore.
Would be great to have a session dedicated to that or recorded training.
Thanks,
Larissa
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Larissa Casebolt
Macy's Systems and Technology, Inc.
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