Workforce Engagement Management

 View Only


Discussion Thread View

  • 1.  Interaction Category

    Posted 3 days ago

    Hello.

    Question to Genesys and other community members: 

    Outside of Resource Center, is there a good training video or a webinar that goes more in depth on Interaction Categories building? This is a newer feature in our UI and I have created some test categories, but it does not seem to work anymore. 

    Would be great to have a session dedicated to that or recorded training. 

    Thanks,

    Larissa


    #SpeechandTextAnalytics

    ------------------------------
    Larissa Casebolt
    Macy's Systems and Technology, Inc.
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources