Hello.

Question to Genesys and other community members: 

Outside of Resource Center, is there a good training video or a webinar that goes more in depth on Interaction Categories building? This is a newer feature in our UI and I have created some test categories, but it does not seem to work anymore. 

Would be great to have a session dedicated to that or recorded training. 

Thanks,

Larissa

Hi Larissa,

I have checked with the product team and they have kindly forwarded this video to me that I am sure will help you.

Hello.

Question to Genesys and other community members: 

Outside of Resource Center, is there a good training video or a webinar that goes more in depth on Interaction Categories building? This is a newer feature in our UI and I have created some test categories, but it does not seem to work anymore. 

Would be great to have a session dedicated to that or recorded training. 

Thanks,

Larissa