Hello,
So there are several ways (and we use many / mix of them) to set the outbound ANI / callerID on our interaction dialer based calls. The two main methods are setting it via the campaign configuration (if we use a single number for entire campaign) or via a policy, which would assign based on a field in the contact list (we would distribute / assign those and update the contact list table before the campaign is started for the day.
So, what I am looking for, is a way to look at metrics of the outbound calls based on outbound ANI / CallerID that was assigned. This does not appear to be logged in CallHistory table or CallDetail/Interaction Summary. I know this is captured in some of the telephony logs, but was looking for a good way to do reporting / pull via SQL.
Is anyone else doing this, and if so, how are you capturing this field? Is there a good spot in a handler to capture this and write to SQL? Is this already captured in database somewhere that I am missing?
Thanks!
#Outbound#Reporting/Analytics#SIP/VolP#Telephony------------------------------
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Josh Zets
Incept
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