Adrian_Santamaria | 2019-11-08 11:29:32 UTC | #1
Hello
I have a question about Message Flows (Twitter, in this case). Is there a way to recieve more than one client message inside the flow? I mean, as far as I have tried, when a message enters the flow, it is posible to analyze the message, send automatic responses to the client, and disconnect/transfer to a queue.
However, I would like to exchange some messages with the client within the flow, but I have not been able to find a way to wait a client's message after the initial one.
For example, I would like to do something like this:
Client starts conversation -> Automatic response with some options -> Client answers -> Message is analyzed in the flow -> Transfer to ACD
Is this possible?
Adrian_Santamaria | 2019-11-18 10:38:52 UTC | #2
Hello Any answers?
anon39326996 | 2019-11-18 14:32:27 UTC | #3
You can leverage Amazon Lex bot for this. More bot providers will be available later. https://help.mypurecloud.com/articles/about-the-amazon-lex-integration/
system | 2019-12-19 14:32:27 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 6443