Genesys Cloud - Main

Hello, 

New to the community but was wondering if there is a setting to have the interaction panel maximized by default whenever on an interaction? Use case would be we initiate calls from an external system and when our agents go back to Genesys the interaction panel is condensed. It would be nice if it defaulted to maximized. I'm hoping maybe I'm just missing a setting somewhere. 

Any help is appreciated, thank you

Hi Jordan,

The new Agent Multi-Panel UI does display a maximized interaction panel, there is a lot if information this here: Genesys Cloud - UI New Features 

If I have misunderstood then you might require a feature request via: https://genesyscloud.ideas.aha.io/ideas

Hello, 

New to the community but was wondering if there is a setting to have the interaction panel maximized by default whenever on an interaction? Use case would be we initiate calls from an external system and when our agents go back to Genesys the interaction panel is condensed. It would be nice if it defaulted to maximized. I'm hoping maybe I'm just missing a setting somewhere. 

Any help is appreciated, thank you

Thanks for that, but we are on the new multi contextual panel and yes I understand it opens maximized when clicked I was wondering when a call is initiated if it would by default open and maximize rather than keep you on the screen you were previously on. Let's say the workspace. If there isn't a setting that's fine, I was just curious if anyone knows of one because I couldn't find it. 

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Jordan Klaphake
Application Administrator

Original Message:
Sent: 03-10-2025 13:34
From: Samuel Jillard
Subject: Interaction Panel

Hi Jordan,

The new Agent Multi-Panel UI does display a maximized interaction panel, there is a lot if information this here: Genesys Cloud - UI New Features 

If I have misunderstood then you might require a feature request via: https://genesyscloud.ideas.aha.io/ideas

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees

Original Message:
Sent: 03-10-2025 10:13
From: Jordan Klaphake
Subject: Interaction Panel

Hello, 

New to the community but was wondering if there is a setting to have the interaction panel maximized by default whenever on an interaction? Use case would be we initiate calls from an external system and when our agents go back to Genesys the interaction panel is condensed. It would be nice if it defaulted to maximized. I'm hoping maybe I'm just missing a setting somewhere. 

Any help is appreciated, thank you

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Jordan Klaphake
Application Administrator
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Hello, 

New to the community but was wondering if there is a setting to have the interaction panel maximized by default whenever on an interaction? Use case would be we initiate calls from an external system and when our agents go back to Genesys the interaction panel is condensed. It would be nice if it defaulted to maximized. I'm hoping maybe I'm just missing a setting somewhere. 

Any help is appreciated, thank you

Hello Everyone,

Our agents have reported that the agent panel UI keeps changing frequently. Specifically, the dial pad and call disconnect buttons are not consistently located-they seem to shift positions on the screen, which is causing confusion during live calls.

Is anyone else experiencing this issue?

If so, could we please check if there's a known fix or setting adjustment that can stabilize the panel layout?

Appreciate your inputs.

Hello, 

New to the community but was wondering if there is a setting to have the interaction panel maximized by default whenever on an interaction? Use case would be we initiate calls from an external system and when our agents go back to Genesys the interaction panel is condensed. It would be nice if it defaulted to maximized. I'm hoping maybe I'm just missing a setting somewhere. 

Any help is appreciated, thank you