Hi,

My qurey/question is the amount of participant data shown within an interaction, i.e. is there a ceiling limit to what can be displayed ?

We use 'Set Participant Data' task at various juction points so detailing an interctions journey as it travers a flow or flows (Inbound Calls, Bot, Common Module, InQueue etc..). I'm aware of the 'name/value' pairing within this data task and if a name duplication exits then last value is set, but we are seeing interactions missing 'x' number of partiipant data values!

Anyone come across this ?

Thanks,

Hi,

My qurey/question is the amount of participant data shown within an interaction, i.e. is there a ceiling limit to what can be displayed ?

We use 'Set Participant Data' task at various juction points so detailing an interctions journey as it travers a flow or flows (Inbound Calls, Bot, Common Module, InQueue etc..). I'm aware of the 'name/value' pairing within this data task and if a name duplication exits then last value is set, but we are seeing interactions missing 'x' number of partiipant data values!

Anyone come across this ?

Thanks,

I'm not sure if you are asking about data you have stored in a Participant Data attribute...sounds like it.

Last I checked, you can only retrieve the first 1024 characters of what you store in an attribute, even though you can store more data in it.

https://developer.genesys.cloud/forum/t/attributes-lenght-limit/12707

Hi,

My qurey/question is the amount of participant data shown within an interaction, i.e. is there a ceiling limit to what can be displayed ?

We use 'Set Participant Data' task at various juction points so detailing an interctions journey as it travers a flow or flows (Inbound Calls, Bot, Common Module, InQueue etc..). I'm aware of the 'name/value' pairing within this data task and if a name duplication exits then last value is set, but we are seeing interactions missing 'x' number of partiipant data values!

Anyone come across this ?

Thanks,

I think the ask is for how. Many participant data points you can have in a single conversation.

Thanks George 

I'm not sure if you are asking about data you have stored in a Participant Data attribute...sounds like it.

Last I checked, you can only retrieve the first 1024 characters of what you store in an attribute, even though you can store more data in it.

https://developer.genesys.cloud/forum/t/attributes-lenght-limit/12707

Hi,

My qurey/question is the amount of participant data shown within an interaction, i.e. is there a ceiling limit to what can be displayed ?

We use 'Set Participant Data' task at various juction points so detailing an interctions journey as it travers a flow or flows (Inbound Calls, Bot, Common Module, InQueue etc..). I'm aware of the 'name/value' pairing within this data task and if a name duplication exits then last value is set, but we are seeing interactions missing 'x' number of partiipant data values!

Anyone come across this ?

Thanks,

That's correct - 'x' number of participant data points displayed within an interaction.

thanks,

I think the ask is for how. Many participant data points you can have in a single conversation.

Thanks George 

I'm not sure if you are asking about data you have stored in a Participant Data attribute...sounds like it.

Last I checked, you can only retrieve the first 1024 characters of what you store in an attribute, even though you can store more data in it.

https://developer.genesys.cloud/forum/t/attributes-lenght-limit/12707

Hi,

My qurey/question is the amount of participant data shown within an interaction, i.e. is there a ceiling limit to what can be displayed ?

We use 'Set Participant Data' task at various juction points so detailing an interctions journey as it travers a flow or flows (Inbound Calls, Bot, Common Module, InQueue etc..). I'm aware of the 'name/value' pairing within this data task and if a name duplication exits then last value is set, but we are seeing interactions missing 'x' number of partiipant data values!

Anyone come across this ?

Thanks,

There is technically no limit on how many Participant Data attributes you can add to a conversation. The Details view will only display ones which have a value...not sure if that may be what you are running into.

That's correct - 'x' number of participant data points displayed within an interaction.

thanks,

I think the ask is for how. Many participant data points you can have in a single conversation.

Thanks George 

I'm not sure if you are asking about data you have stored in a Participant Data attribute...sounds like it.

Last I checked, you can only retrieve the first 1024 characters of what you store in an attribute, even though you can store more data in it.

https://developer.genesys.cloud/forum/t/attributes-lenght-limit/12707

Hi,

My qurey/question is the amount of participant data shown within an interaction, i.e. is there a ceiling limit to what can be displayed ?

We use 'Set Participant Data' task at various juction points so detailing an interctions journey as it travers a flow or flows (Inbound Calls, Bot, Common Module, InQueue etc..). I'm aware of the 'name/value' pairing within this data task and if a name duplication exits then last value is set, but we are seeing interactions missing 'x' number of partiipant data values!

Anyone come across this ?

Thanks,

There is technically no limit on how many Participant Data attributes you can add to a conversation. The Details view will only display ones which have a value...not sure if that may be what you are running into.

That's correct - 'x' number of participant data points displayed within an interaction.

thanks,

I think the ask is for how. Many participant data points you can have in a single conversation.

Thanks George 

I'm not sure if you are asking about data you have stored in a Participant Data attribute...sounds like it.

Last I checked, you can only retrieve the first 1024 characters of what you store in an attribute, even though you can store more data in it.

https://developer.genesys.cloud/forum/t/attributes-lenght-limit/12707

Hi,

My qurey/question is the amount of participant data shown within an interaction, i.e. is there a ceiling limit to what can be displayed ?

We use 'Set Participant Data' task at various juction points so detailing an interctions journey as it travers a flow or flows (Inbound Calls, Bot, Common Module, InQueue etc..). I'm aware of the 'name/value' pairing within this data task and if a name duplication exits then last value is set, but we are seeing interactions missing 'x' number of partiipant data values!

Anyone come across this ?

Thanks,