Workforce Engagement Management

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  • 1.  Interactions Data

    Posted 19 days ago

    Does anybody have any good ways of narrowing down when calls come in during a specific interval for a certain time zone


    #WorkforceManagement
    #Reports

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    Mackenzie Becker
    Athene
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  • 2.  RE: Interactions Data

    Top 25 Contributor
    Posted 19 days ago

    Depends where you want to see that.

    But for performance view. We can set the Time Zone we are interested in here:

    Then select the performance view and interval you are interested as normal. And that should show you the view with the timezone you are interested in.

    This feature was released somewhat recently. 

    Or are you after something else?



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    Anton Vroon
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